Public Service Co. of North Carolina
Request to Increase Natural Gas Rates
Docket No. G-5 Sub 632

Public Witness Hearings
8/16/2021 1:30 and 6:30 pm These hearings will be held remotely via Webex. Participants must register in advance
Expert Witness Hearing
10/18/2021 2:00 pm This hearing will be held in Commission Hearing Rm. 2115 in the Dobbs Building, Raleigh

On April 1, 2021, Public Service Company of North Carolina (PSNC) filed a request to increase its rates for natural gas service. PSNC serves about 600,000 retail customers in North Carolina. PSNC seeks to increase its rates to produce additional revenues of about $53 million, an increase of about 9.3% over current revenues. PSNC seeks approval of rates that would allow them to earn a return on common equity of 10.25%. For an average residential consumer, PSNC’s proposed rate increase would result in winter monthly bills that are $7.89 more than under current natural gas rates.

The Commission has scheduled public witness hearings to take testimony from PSNC customers during the afternoon and evening of August 16th. Those hearings will be held remotely via Webex, with speakers participating by telephone. In order to participate, members of the public must register in advance by 5:00 p.m. on August 9, 2021, by contacting the Public Staff at 919-733-6110, or at When registering, please provide your name, the docket number (G-5 Sub 632), the phone number you will call from to give your testimony, the topic of your testimony, and whether you want to testify at the afternoon or the evening hearing. The first public witness hearing will begin at 1:30 p.m., and will end when all witnesses have been heard, or by 4:30 p.m. The second public witness hearing will begin at 6:30 p.m., and will end when all witnesses have been heard, or by 10:30 p.m. For information about testifying at a public hearing, go here. For information about testifying remotely by telephone, go here. Members of the public who simply want to observe the hearing may do so via a YouTube link that will be available on this website the day of the hearing.

Members of the public may also file written statements about this matter with the Commission. You can do this via email here. Or you can mail a statement to the Commission at the address below. In either case, be sure to include the docket number in the subject line. Consumer statements become an official part of the record and will be publicly available on this website within two or three days.

To see documents about this proceeding, go here.

The Public Staff of the North Carolina Utilities Commission is investigating this matter on behalf of the using and consuming public. You can make a statement or ask a question of the Public Staff here.

The Commission has also scheduled an expert witness hearing for this matter, which will be held October 18, 2021, starting at 2:00 p.m. Members of the public may attend this hearing but will not be allowed to speak. This hearing will be held in Commission Hearing Room 2115 in the Dobbs Building, 430 North Salisbury, Raleigh. Weapons are prohibited, and everyone must pass through a metal detector.


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