On December 31, 2019, Aqua North Carolina, Inc. (Aqua) filed an application to adjust and increase its rates for water and sewer service in all of its service areas in North Carolina. Aqua serves about 81,000 water customers and about 19,600 sewer customers in 51 counties. Aqua intends to implement its proposed rates on a temporary basis for service rendered on or after July 31, 2020, subject to refund, assuming the Commission has not made a final decision by that date.

In its application, Aqua proposes to increase its rates and charges to produce an additional $6.8 million in gross revenues, an increase of about 11.2%. Aqua proposes to revise its tariffs to include a pass-through of the cost of water and sewer service, including taxes and fees, that are required to serve its customers in areas where Aqua purchases the services from another supplier. In addition, Aqua proposes to:


1) Apply a conservation normalization factor to the calculation used to determine the consumption component of rates.
2) Initiate a Conservation Rate Pilot Program for residential and irrigation customers in several systems in the Aqua Uniform Water and Fairways Water Rate Divisions, including a revenue reconciliation component.
3) Implement a Consumption Adjustment Mechanism within each of the Company’s Rate Divisions pursuant to NC General Statutes 62 133.12A and subject to rules being established in Commission Docket No. W-100 Sub 61.


The rates that Aqua requests differ by water system.


1. Aqua’s proposed changes to rates in all areas, EXCEPT the Brookwood/ LaGrange service areas in Cumberland and Hoke Counties AND the Fairways and Beau Rive (The Cape) service areas in New Hanover County are available here.
2. Aqua’s proposed changes in water rates for the Brookwood/LaGrange service areas in Cumberland and Hoke Counties are available here.
3. Aqua’s proposed changes in water and/or sewer service for its Fairways and Beau Rivage (The Cape) service areas in New Hanover County are available here.


The Commission’s initial schedule for evidentiary and public witness hearings was disrupted due to the COVID-19 Emergency. The Commission’s current plans for hearing this matter are as follows:


Date Time Location Format of Proceeding
7/06/2020 1:30pm Remote via Webex Expert witness hearing. The public may observe via a link that will be available each hearing day on the home page of this website.
8/03/2020 1:30 to 4:30pm Remote via Webex Public witness hearing. Members of the public may testify by telephone only and must register in advance. (See instructions below.) The public may observe via a link that will be available the day of the hearing on the home page of this website.
8/03/2020 6:30 to 10:30pm Remote via Webex Public witness hearing. Members of the public may testify only by telephone and must register in advance. (See instructions below.) The public may observe via a link that will be available the day of the hearing on the home page of this website.

Members of the public who would like to testify on August 3 MUST REGISTER IN ADVANCE of the hearing, no later than 5:00 p.m. on Thursday, July 30, 2020, by contacting the Public Staff via email at AquaPublicHearing@psncuc.nc.gov or by calling 866-380-9816.

When registering, provide your name, telephone number you will use to participate in the hearing, address, Aqua subdivision, docket number (W-218, Sub 526), and the topic of your testimony. YOU MUST INDICATE WHETHER YOU WANT TO TESTIFY AT THE 1:30 P.M. SESSION OR THE 6:30 P.M. SESSION. A member of the Public Staff will contact you with further instructions for providing your testimony.

Public witnesses will be allowed to testify in the order in which they are registered. The Commission reserves the right to limit testimony pursuant to Commission Rule R1-21(g)(5). Among other things, this Rule allows the Presiding Commissioner to limit the amount of time allotted to each witness if necessary to assure that the Commission can hear from as many witnesses as possible.

Members of the public can also provide comments in writing, which can be mailed to the address below or submitted electronically here. Be sure to include the docket number in the subject line. After two or three business days, public statements are made part of the official record for the proceeding, and can be viewed on this website via Docket No. W-218 Sub 526CS.

Here is information about providing testimony at a public witness hearing.

Customers can also submit a written statement to the Commission via email. Be sure to include the docket number in the subject line. Another option is to mail a statement to the Commission at the address below. In either case, after two or three business days, statements are made part of the official record for the proceeding, and can be viewed on this website via Docket Number W-218 Sub 526CS.

The Public Staff – North Carolina Utilities Commission is a separate, independent agency that represents the using and consuming public in matters before the Commission, including rate increase requests like this one. You can send the Public Staff a statement or ask them a question via email.

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