Public Witness Hearings

Carolina Water Service, Inc.

Request for Water and Sewer Rate Increase

Docket No. W-354 Sub 364

9/05/2019 7:00pm Mecklenburg County Courthouse, 832 East 4th Street, Courtroom 5350, Charlotte
9/10/2019 7:00pm Dare County Courthouse, 962 Marshall C Collins Drive, Courtroom D, Manteo
10/08/2019 7:00pm Watauga County Courthouse, 842 W. King Street, Courtroom #1, Boone
10/09/2019 7:00pm Buncombe County Courthouse, 60 Court Plaza, Courtroom 1A, Asheville
10/14/2019 7:00pm Commission Hearing Room 2115, Dobbs Building, 430 North Salisbury Street, Raleigh
10/22/2019 7:00pm Onslow County Courthouse, Superior Court Building, 625 Court Street, Jacksonville

On June 28, 2019, Carolina Water Service, Inc. of North Carolina (Carolina Water), filed an application with the Commission seeking authority to increase its rates for providing water and sewer utility service in all of its service areas in North Carolina, including the service areas of Riverbend Estates and Pace Utilities Group, Inc., which were recently transferred to Carolina Water. Including these recently transferred service areas, Carolina Water serves about 35,000 water customers and about 21,400 sewer customers in 38 counties.


Major Changes Proposed By Carolina Water


Carolina Water proposes to implement and apply the Company’s Uniform Sewer Rates to customers in the Corolla Light/Monteray Shores service area.

Carolina Water proposes to continue to pass through the increased cost of purchased water and sewage treatment to those service areas affected by its suppliers’ new water and sewer rates.

Carolina Water intends to implement its proposed rates on a temporary basis, subject to refund, effective for service rendered on and after January 28, 2020, if the Commission has not entered a final order by that date.

Carolina Water requests authority to implement a water and wastewater customer usage tracking rate adjustment mechanism within each of its rate divisions. Carolina Water also requests authority to implement a Conservation Rate Pilot Program and Revenue Adjustment Mechanism for The Point service area.

Carolina Water proposes a $250,000 storm reserve fund for storm restoration costs caused by natural disasters, which would be funded by a proposed surcharge of $0.42 per customer per month. The surcharge would be suspended and reinstated as the reserve reaches its designated funding level and as actual costs are incurred.

Carolina Water also proposes to increase the Company’s reconnection fee from $27.00 to $42.00.

For a complete listing of the existing and proposed water and sewer rates that Carolina Water is proposing, see the Commission’s Order Scheduling Hearings and Requiring Customer Notice.

The Commission has scheduled six public hearings to take testimony from Carolina Water customers regarding the Company’s proposal, as well as potential service quality concerns. Here is information about providing testimony at a public hearing.

Customers can also submit a written statement to the Commission via email. Be sure to include the docket number in the subject line. Another option is to mail a statement to the Commission at the address below. In either case, after two or three business days, statements are made part of the official record for the proceeding, and can be viewed on this website via the assigned docket number.

The Public Staff – North Carolina Utilities Commission is a separate, independent agency that represents the using and consuming public in matters before the Commission, including rate increase requests like this one. You can send the Public Staff a statement, or ask them a question, via email.

The Commission has also scheduled an evidentiary hearing for expert witness testimony which will begin at 2:00 p.m. on December 2, 2019, in Commission Hearing Room 2115, Dobbs Building, 430 N. Salisbury, Raleigh. There will not be an opportunity for public comments at this hearing, but the public is welcome to attend.

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