Carolina Water Service, Inc.’s Request to Raise Water and Sewer Prices

(Docket No. W-354 Sub 384 )

Public Witness Hearing November 1, 2021

Expert Witness Hearing Begins December 7, 2021

On July 2, 2021, Carolina Water Service, Inc. of North Carolina (Carolina Water) filed an application for authority to increase its prices for water and sewer service in all of its North Carolina service areas. Carolina Water serves about 34,229 water customers and 20,995 sewer customers in 38 counties. The amount of the proposed increase varies by service area and community. For details about Carolina Water’s proposed new prices, see the appendix of the Commission’s October 8, 2021 Order.

The Commission has scheduled remote public witness hearings in order to take statements from members of the public about the Company’s proposed price increases as well as the quality of service that Carolina Water provides. These hearings will be conducted remotely via Webex, with members of the public providing their statements by telephone. The first session of the hearing will begin at 1:30 p.m. on November 1, 2021, and end by 4:30 p.m. The second session will begin at 6:30 p.m. on November 1, 2021, and end by 10:30 p.m. People who want to make statements much register in advance by 5:00 p.m. on October 25, 2021. To register, send an email to or call 919-733-0837. When you register, provide your name, the exact phone number you will be calling from to make your statement, the docket number of this proceeding (W-354 Sub 384), and the topic of your testimony. Please also indicate whether you prefer to speak at the afternoon or the evening session. Here is more information about providing testimony remotely. For those who would simply like to observe the hearing, a YouTube link will be available on the homepage of this website the day of the hearing.

Another alternative is that members of the public can provide the Commission a consumer statement via email here. Or you can mail the Commission a statement at the address below. In either case, be sure to include the docket number in the subject line of your statement. Within several business days consumer statements are made part of the official record and can be viewed via this website.

The Commission has also scheduled an expert witness hearing where Carolina Water, the Public Staff of the North Carolina Utilities Commission and other parties will provide expert witness testimony and cross examine each other’s witnesses. This hearing will be held in Commission Hearing Room 2115, Dobbs Building, 430 N. Salisbury, Raleigh. The public can observe the expert witness hearing via a YouTube link that will be available on the homepage of this website the day of the hearing.

If you have a question about this matter, you can email the Public Staff here.


Social Media