What does the NC Utilities Commission Regulate?

Electricity
NCUC Regulates NCUC Does Not Regulate

Investor-Owned electric companies including:

  • Dominion Energy North Carolina
  • Duke Energy Carolinas
  • Duke Energy Progress

  • Rates and charges
  • Meter and billing accuracy
  • Reliability of electric service
  • Quality of service
  • Need for new power plants and large power lines
  • Routes for new large power lines
  • Conservation and renewable energy programs
  • Resellers of electricity
  • Disconnection of service
  • Renewable energy facilities

To a limited degree, the NCUC also regulates:

  • Resellers of electricity
  • Renewable energy facilities

Municipally-owned utilities and electric membership corporations (cooperatives)

The NCUC does not regulate:

  • Electrical wiring inside customer's home
  • Damage claims, such as food spoilage from power outages
  • Eminent domain decisions or payments
  • Coal ash storage or disposal
  • Air or water emissions from power plants
Natural Gas
NCUC Regulates NCUC Does Not Regulate

Natural Gas Distribution and Intrastate Pipeline Companies:

  • Cardinal Pipeline
  • Frontier Natural Gas
  • Piedmont Natural Gas
  • PSNC Energy
  • Toccoa Natural Gas

  • Rates and charges
  • Meter and billing accuracy
  • Reliability of Natural Gas Service
  • Pipeline safety
  • Quality of service
  • Conservation programs

To a limited degree, the NCUC also regulates resellers of natural gas

  • Heating oil prices
  • Gasoline prices
  • Liquid propane gas prices
  • Damage claims, like a backhoe hitting a line
  • House piping
  • Gas pipeline siting
  • Interstate gas pipeline siting (regulated by the Federal Energy Regulatory Commission)
Telecommunications
NCUC Regulates NCUC Does Not Regulate

Basic local residential service for certain providers.

For only some providers:

  • Proper authorization of carrier change (slamming and cramming)
  • Billing problems
  • Quality of service
  • Phone number portability
  • Payphone price disclosure and operator services
  • Rates, terms and conditions of wholesale services
  • Numbering resources
  • Interconnection agreements
  • Lifeline program
  • Telecommunications Relay Service
  • Telephone membership corporations
  • Cable and satellite television
  • Damage claims (backhoe hitting a line)
  • Commercial mobile radio service (including cell phones and pagers)
  • Data and internet service providers
  • Long distance providers (with the exceptions of certification and enforcement of slamming and cramming rules)
  • Bundled services (the NCUC does not regulate local residential voice service within a bundle)
Water and Wastewater
NCUC Regulates NCUC Does Not Regulate
  • An entity furnishing water for compensation to the public or operating a public sewerage system for compensation is a public utility provided there are:
    • 15 or more customers
    • Apartment complex -Premises where one or more buildings under common ownership comprising 15 or more apartments available for rental for residential purposes to lessees
    • Manufactured home park – Premises where a combination of 15 or more manufactured homes or spaces for manufactured homes, are rented or available for rental for residential purposes to lessees
    • Single-family dwelling – An individual, freestanding, unattached dwelling unit which is rented or available for rental as a residence
  • Rates and charges
  • Meter and billing accuracy
  • Disconnection of service
  • Quality of service, apart from drinking water quality
  • Resellers of water

To a limited degree, the NCUC also regulates resellers of water

  • Municipal or county systems
  • Nonprofit and consumer-owned corporations
  • Sanitary districts
  • Homeowners’ associations
  • Mobile home parks (where water/wastewater is included in rent)
  • Drinking water quality standards (regulated by NCDEQ)
Transportation
NCUC Regulates NCUC Does Not Regulate
  • Motor carriers of household goods within the State and their rates and their charges subject to provisions of Maximum Rate Tariff, effective 1/1/2003
  • Regular route passenger carriers
  • Passenger brokers
  • Ferryboat operators, apart from ferries operated by NCDOT’s Ferry Division
  • Interstate household goods movers
  • Commercial or office moves
  • Government moves
  • Retail deliveries

For Help with NCUC-Regulated Utilities Call NCUC Public Staff: 1-866-380-9816 (919-733-9277)

For utilities that the NCUC does not regulate, we suggest you contact one of these agencies:

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